Terms & Conditions


EXCHANGE RULES

Need an exchange for size or color? Batik Indra Loka provides five-star quality service, we allow you to exchange product that have been purchased. We know that not every shoe fits in your usual size or maybe you have different view (such as color, form, etc) when ordering through our webstore. So all you need to know and to do are these steps. But remember, exchange product is allowed as long as it is still in good form and has never been used before.

  • Feel free to exchange within 30 days after the package received as long as the product that delivered to you is still as good as new
  • You just need to contact our Customer Service by phone +6281287447788 (Whatsappable) or send Customer Service an email to ask@batikindraloka.com. As easy as confirm your order details (such as your ID and order number) then our will help you through the process
  • After that, this exchange will be processed when our Customer Service has received your product
  • Our Customer Service will process your request by 7 working days
  • Final step, we will send your exchange request back


REFUND / EXCHANGE FOR DEFECTIVE GOODS OR WRONG SIZE

If you feel that you are not lucky enough, then no need to worry. If you received your order in bad condition/defective product/wrong size, we will help you to solve this. Just follow these free & easy way.

  • Feel free to exchange within 30 days after the package received as long as the product that delivered to you is still as good as new
  • You just need to contact our Customer Service by phone +6281287447788 (Whatsappable). As easy as confirm your order details (such as your order number and product name) then our Customer Service will help you through the process
  • After that, this exchange will be processed when our Customer Service has received your product
  • Our Customer Service will process your request by 7 working days


SHIPPING ERRORS

If there’s any failure in the shipping, the first step you need to do is contact our Customer Service, immediately. Easily inform your ID, the product that you’ve received, and also product that you should be received. We will solve this problem immediately.


KEEP IN MIND
This return policy will be applied if the product that you want to return is still in good condition (never been used, dirty, folded leather, etc.) If we find this on this returned product, we will not process your request.