RETURN & EXCHANGE POLICY

RETURN & EXCHANGE POLICY

  • You can return and exchange our product that has been purchased
  • You can contact our Customer Service for more return and exchange confirmation, and fill in our Return & Exchange Form
  • Return confirmation will be sent to your email within 38 hours after you have received your product
  • You can confirm your return and exchange product through Whatsapp or direct call to Batik Indra Loka Customer Service at +6281287447788 within our working hours
  • Your return and exchange order will be processed after we have received the return or exchange product
  • Estimated return process is 24 hours after we have received the product
  • Product must be sent back to Batik Indra Lokaʻs Headquarter as soon as the product has been received and you have confirmed return and exchange form from our website
  • You will have to pay the return shipping fee to us, and we will pay the shipping fee for exchanged product back to you


RETURN PRODUCT

  • Returned product must be in a good condition
  • Brand label and price tag must be attached to the exact position
  • Returned product cannot be exchanged if the conditions are shown as below:
    – Has been used
    – Found deliberate disrepair like cut and broken
  • We have fully return warranty if our product is faded within its first washed without using bleach


EXCHANGE PRODUCT

  • If you wish to return your online purchase, please print along your purchase note and send it out to Batik Indra Lokaʻs Headquarter address
  • Batik Indra Loka cannot refund your purchase
  • Customer can only return and exchange with another product. The new product must be valued the same or more than previous product. If the exchange product is less valued than the previous one, then there will be no refund
  • We will send the exchange product after we had received the refunded product and the proof of payment of the price difference (if there’s any)

 

Return & Exchange Reasons Notes Product Conditions Results
Defect/Faded Normal wear, normal washed without bleach Used Return & Exchange Accepted
Defect Spilled, bleached, cut, extreme wear, etc Used Return & Exchange Refused
Not as Expected Smaller / Bigger Size Unused Return & Exchange Accepted
Used Return & Exchange Refused
Not Accepted Unused Return & Exchange Accepted
Used Return & Exchange Refused
Wrong Shipment Wrong shipment, our errors Return & Exchange Accepted